Who we are

This website is operated by Jalal Design and Artwork Services LLC, trading as J Designo, a printing, signage, branding and custom production business based in Dubai, United Arab Emirates.

In this policy, “J Designo”, “we”, “us” and “our” refer to Jalal Design and Artwork Services LLC.

Information we may collect

The information we collect depends on how you interact with us. We aim to collect only information reasonably necessary for the relevant enquiry, project, website function or business purpose.

Please do not send sensitive personal information through a general quotation or contact form unless it is genuinely necessary for the service you request.

How we collect information

We may collect information when you:

• submit a contact, enquiry or quotation form;
• upload artwork or project files;
• contact us by email, telephone or WhatsApp;
• request a service, quotation or project consultation;
• visit and interact with our website;
• use links or features provided through third-party services such as maps, analytics or messaging platforms.

How we use personal information

We may use personal information to:

• respond to enquiries and quotation requests;
• understand your printing, signage, branding or production requirements;
• prepare estimates, quotations and project proposals;
• communicate about active projects, artwork, approvals, delivery or collection;
• provide customer support and resolve project issues;
• operate, maintain, secure and improve our website;
• understand website performance and visitor behaviour through analytics;
• prevent misuse, spam, fraud or security incidents;
• maintain records where reasonably required for business, accounting, legal or dispute-resolution purposes;
• comply with applicable legal or regulatory obligations.

Where consent is required by applicable law for a particular activity, we will rely on that consent. Where you ask us to provide a quotation or service, we will use the information you provide to take the steps needed to respond to that request.

Artwork, photos and file uploads

Our website and enquiry process may allow you to provide logos, artwork, photographs, PDFs or other files. These files may contain personal or business information.

We use uploaded files for purposes connected with the enquiry or project for which they were supplied, such as reviewing print suitability, preparing a quotation, checking dimensions, preparing artwork or producing the requested work.

Cookies and website analytics

Our website may use cookies and similar technologies to support website functionality, security, performance and analytics.

J Designo currently uses Google Analytics on the website. Analytics services may receive technical information such as IP-derived location, device/browser information, pages visited, referring sources and interaction data in accordance with the provider’s own terms and privacy practices.

You can control or delete cookies through your browser settings. If a cookie-consent tool is displayed on the website, you can also use the options provided there to manage non-essential cookies where available.

When information may be shared

We do not sell personal information. We may share or make information available only where reasonably necessary for the purposes described in this policy, including with:

• website hosting, infrastructure, security and technical service providers;
• analytics providers such as Google Analytics;
• communications platforms used when you choose to contact us, such as WhatsApp or email providers;
• mapping or location services when you use a directions or map feature;
• professional advisers, accountants or other business advisers where reasonably necessary;
• government authorities, regulators, courts or law-enforcement bodies where disclosure is required or permitted by applicable law;
• suppliers or production partners where information is genuinely required to fulfil the specific project you requested.

We aim to limit shared information to what is reasonably necessary for the relevant purpose.

International processing and service providers

Some technology, analytics, communications, hosting or cloud service providers may process or store information outside the United Arab Emirates.

Where personal information is processed internationally, we take reasonable steps to use providers and arrangements appropriate to the nature of the information and the services being provided, subject to applicable UAE data-protection requirements.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, completing projects, maintaining appropriate business records, meeting legal or accounting obligations and handling disputes.

Retention periods may vary depending on the type of information, whether an enquiry becomes a customer project, the nature of uploaded files and any legal or operational requirement that applies.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it as appropriate.

How we protect information

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include access controls, HTTPS-encrypted website connections, website security controls, account protections, backups and restricting access to information to people or providers who reasonably need it for the relevant purpose.

Your privacy rights

Depending on the circumstances and applicable law, you may have rights concerning personal information we hold about you. These may include the ability to:

• ask whether we hold personal information about you;
• request access to personal information where applicable;
• ask us to correct inaccurate or incomplete information;
• request deletion or restriction of certain processing where applicable;
• withdraw consent where processing depends on consent, subject to applicable limitations;
• raise a concern about how your information is being handled.

We may need to verify your identity before acting on a privacy request. Some information may also need to be retained where required for legal, accounting, contractual or legitimate dispute-resolution purposes.

External websites and third-party links

Our website may contain links to third-party websites or services, including social media, maps, messaging services and other external platforms. Those services operate under their own privacy policies and terms.

J Designo is not responsible for the privacy practices of third-party websites that we do not control. We recommend reviewing the privacy notice of the relevant provider when leaving our website.

Children’s privacy

Our website and commercial services are intended for businesses and people seeking printing, signage, branding and related services. They are not designed to intentionally collect personal information from children.

If you believe a child has submitted personal information to us inappropriately, please contact us so we can review the situation.

Changes to this Privacy Policy

We may update this Privacy Policy when our website, services, technologies, legal obligations or data-handling practices change.

The current version will be published on this page and the “Last updated” date at the top of the policy will be revised when material changes are made.

Contact us about privacy

If you have a question about this Privacy Policy, want to make a privacy-related request, or believe personal information has been handled incorrectly, contact J Designo using the details below.